Refund policy

At My Store, we want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help with a smooth return or exchange process.

Returns

  • Items can be returned within 30 days from the date of purchase.
  • To be eligible for a return, items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • We do not accept returns on final sale, custom, or personalized items.
  • For health and hygiene reasons, accessories, jewelry, and intimate apparel are non-returnable.

Refunds

  • Once your return is processed, you’ll receive a refund to your original payment method.
  • Please allow 5-7 business days for the refund to appear in your account after approval.
  • Shipping costs are non-refundable unless the return is due to an error on our part (damaged or incorrect items).

Exchanges

  • Exchanges can be made for items of equal or lesser value. If the item is of greater value, you will be required to pay the difference.
  • Exchanges can be made within 30 days of purchase.

How to Return an Item

  1. Visit our store or contact our customer service team at [support@hemostore.com] to initiate the return process.
  2. Provide proof of purchase (receipt or order confirmation).

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will offer a full refund or exchange for the item at no additional cost.

Questions?
If you have any questions about our return or refund policy, please don’t hesitate to reach out to our customer service team at [support@hemostore.com].

Thank you for shopping with My Store—we value your satisfaction and strive to make your experience with us enjoyable!